This Returns & Refund Policy applies to products, online orders, subscriptions, memberships, services and treatments purchased from Transform Beauty and/or Transform Elite. Your statutory rights are not affected.
If goods are faulty, not as described or not of satisfactory quality, you may have legal rights to a repair, replacement or refund. Please contact us as soon as possible with your order details, photographs where helpful and a description of the issue.
For many online, telephone or distance purchases, you may have the right to cancel within 14 days after receiving the goods. You then usually have a further 14 days to return the goods. Refunds are normally processed within 14 days of receiving returned goods or evidence that you have sent them back.
For hygiene and health protection reasons, we may be unable to accept returns of sealed skincare, supplements, personal care, beauty, wellness or hygiene products once unsealed, opened, used, damaged or tampered with, unless the product is faulty or your statutory rights apply.
Some products may be excluded from cancellation rights, including personalised, bespoke, made-to-order, perishable or time-sensitive items where the law allows.
Subscription boxes or recurring orders may be cancelled for future deliveries in line with the subscription cancellation process and cut-off dates. Boxes already billed, packed, dispatched or delivered may not be cancellable unless required by law or agreed by us.
If you book services online or at a distance, cancellation rights may apply. However, if you request that services begin during the cooling-off period, you may have to pay for services already provided. Once a treatment has been fully performed with your agreement, cancellation rights may be lost where permitted by law.
Deposits, booking fees, late cancellation fees and no-show fees may be non-refundable where clearly stated and where permitted by law, especially where appointment time has been reserved, and we are unable to refill it.
Membership fees are generally non-refundable for periods already started or benefits already made available, unless required by law or agreed by us. Cancelling membership stops future billing in accordance with the membership terms.
Refunds will usually be made to the original payment method. We may deduct amounts where goods have been handled beyond what is necessary to inspect them, where permitted by law.
